Privacy Policy

Last Updated: 10/10/2024

1. Introduction

This Privacy Policy explains how ALGO TECHNOLOGIES PRIVATE LIMITED ("we," "us," or "our") collects, uses, and protects your personal information when you use our B2B SaaS solution NexChat (the "Service"). We are committed to protecting your privacy and ensuring the security of your data.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company details etc)
• Billing information
• User-generated content and data uploaded to the Service
• Communication with our support team

2.2 Information Automatically Collected

• Log data (IP address, browser/device type, pages/apis accessed etc)
• Device information
• Usage patterns and preferences
• Performance and error data

2.3 Information From Third Parties

• Integration partners (with your consent)
• Public sources for business contact information

3. How We Use Your Information

We use collected information for:

• Providing and improving the Service
• Processing payments
• Sending essential communications
• Providing customer support
• Analyzing usage patterns to enhance user experience
• Marketing communications (with consent)
• Compliance with legal obligations

4. Data Storage and Security

4.1 Data Storage

• Customer data is stored in mumbai/india by default. You can request data storage in a different region.
• We retain data for 30 days after account termination or account deletion request.
• Unused accounts/projects and it's related data may be deleted after 90 days of inactivity.

4.2 Security Measures

• Encryption in transit and at rest
• Access controls and authentication
• Regular security audits
• Employee training on data protection

4.3 Data Backup

• Regular backups performed
• Disaster recovery procedures in place

5. Data Sharing and Disclosure

We may share your information with:

• Third-party service providers (processors)
• Integration partners (as authorized)
• Legal authorities when required by law
• During business transactions (M&A)

We do not sell your personal information.

6. Your Data Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request data deletion
• Object to processing
• Export your data
• Withdraw consent

7. Business Customer Data

7.1 Our Role

• We act as a data processor for customer data
• Customers are the data controllers

7.2 Customer Responsibilities

• Ensuring lawful basis for data processing
• Obtaining necessary consents
• Responding to data subject requests

8. Cookies

We do not use cookies.

9. International Data Transfers

If we transfer data internationally, we ensure:

• Adequate safeguards are in place
• Compliance with applicable data protection laws
• Use of Standard Contractual Clauses when necessary

11. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via:

• Email notification

13. Contact Us

For privacy-related queries:

• Email: hello@algotechnologies.in

14. Dispute Resolution

Any privacy-related disputes will be resolved:

• Through our internal complaint procedure
• By independent dispute resolution providers
• In accordance with local data protection authorities